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    Registry, Appraisal and Qualification System (RAQS)


    Updated: July 3, 2019


    The Starter Corporate Performance Ratings (CPRs) for the most recent calculation date, April 1, 2019, are as follows:

  • Construction Administration: 4.17
  • Engineering: 4.06
  • Engineering Materials Testing: 4.10
  • Planning : 4.00
  • Small Value Assignment: 3.10

    A Starter CPR is made available to RAQS-registered Engineering Service Providers with no performance appraisals approved in the last three years. The CPR is calculated on a quarterly basis, at the end of the first business day of January, April, July and October.

    For more information on CPRs, please visit the Consultant Performance & Selection System (CPSS) information page on this website.

    Updated: May 22, 2019


    Please see the attached document from Douglas Pateman, Manager, MTO Contract Management Office regarding the implementation of the RAQS ESP E-Tendering Portal.

    Notice to ESPs May 22 2019.pdf

    Updated: May 22, 2019


    The MTO Laboratory Testing Manual - Rev 33 is now available. Please refer to the link below for more information:

    Updated: March 5, 2019


    The Ministry of Transportation RAQS Engineering Services Providers (ESP) will soon begin the move to an upgraded version of the MERX integrated vendor and solicitation management solution. The RAQS ESP portal will be implemented in phases, starting on March 6, 2019, with ESP firms registering on the system to receive a new login ID and password. In Spring 2019, ESP firms will be able to view and bid electronically on contract opportunities advertised on the RAQS ESP bulletin board. By summer 2019, RAQS ESP qualification and performance management phases will be complete.

    By taking advantage of the new MERX technology, you will encounter a more immersive, social and interactive procurement experience. The new RAQS ESP portal takes you to a user-friendly and efficient MERX system that will allow you to manage your participation in the tender process for RAQS ESP contracts.

    As a subscriber, you will benefit from the various site features and take advantage of new and enhanced features, available in Spring 2019, such as:

  • New user experience
  • Electronic bid submissions and intent to bid
  • Follow solicitations
  • Award Management
  • Dashboard Reporting

    RAQS ESP open solicitation notices will be posted through the portal. When you view RAQS ESP opportunities, you will gain access to a new and powerful user experience designed to help you find, monitor, and pursue opportunities.

    RAQS ESP strives to continuously improve its business processes to further develop vendor relationships and consistently find best value for needed engineering services.

    Should you have any questions, contact the MERX customer service team. Call us at 1-800-964-6379 or email us at, Monday to Friday, 7 AM to 8 PM Eastern Time.

    Updated: December 20, 2018


    Please be advised the Ministry of Transportation is changing the RAQS Toll Free Line for Service Providers.

    Effective December 20, 2018, Consultants are to contact the Qualification Control Section for any inquiries regarding the Ministry’s Consultant Registry Appraisal and Qualification System (RAQS).

    The Qualification Control Section can be reached by:

    Telephone at 1-905-704-2144, or

    E-mail at

    The previous RAQS Help Desk E-mail and toll-free phone line will remain active until February 14, 2019. In the interim, all inquiries made to the previous RAQS Help Desk will be directed to the Qualification Control Section.

    Updated: September 7, 2018

    Web-Based Contract Management Training Events

    MTO will be conducting in-class one day Web-Based Contract Management Service training session for the contract administration industry, focusing on CA and inspection related tasks, presented exclusively to CA administrators and field staff.

    Attendees should be proficient in both CA business processes as they relate to MTO policy and contract administration, as well as digital web-based technology, to allow for the conveyance of information learned at these sessions back to each organization.

    Sessions will last one whole day and cover an array of contract administration activities within WBCMS, both in relation to the construction contract, and the CA agreement. See link for more information and registration:

    Updated: April 13, 2018


    Elimination of Quality Verification Engineer and Replacement with New Acceptance System

    New specifications have been implemented in CPS as of March 8th for use on Contracts advertised after April 1st, 2018. New Contract Administration RFP and RFQ versions have been made available for use to MTO staff as of March 15, 2018 for impacted projects. A new CAITM Amendment is now available for use as of March 15, 2018 on RAQS/MERX.

    The summaries of specifications impacted are included below:

    Appendix One.docx
    Appendix One.pdf

    Updated: February 9, 2018


    NEW! As of February 9th, RAQS is adding a new specialty “Quality Oversight, Audit & Inspection – Prestressed Precast Concrete Production Facilities”, under the Construction Administration Grouping/Category. Please visit the Specialties Criteria link under Construction Administration for the specific criteria for this specialty. Service Providers are encouraged to prepare submissions as soon as possible. MTO will be posting an Request for Quotation for future work once there are service providers qualified under this specialty.

    Updated: February 1, 2018


    NEW Monthly RAQS assignment award information is now available by clicking What’s new for Consultants and downloading the list of awards in the last month. View the assignment number, description, name of the successful firm(s) and winning price of the successful firm (or ceiling value for retainer assignments).

    Updated: September 13, 2017


    The following specialties under the Engineering Materials Testing and Evaluation category are being discontinued:

    Bituminous - Emulsions and Cutback Asphalt Testing;
    Bituminous - Hot Mix Asphalt Mix Design Testing;
    Bituminous - Penetration Graded Asphalt Cement Testing;
    Bituminous - Performance Graded Asphalt Cement Testing;
    Bituminous - Recovered Penetration Testing;
    Concrete - Concrete Strength Testing;
    Concrete - Field Testing of Concrete;
    Concrete - Grout Testing;
    Concrete - High Performance Concrete Cylinders;
    Concrete - Total Chloride Ion in Concrete

    The above-noted Bituminous Specialties will be administered by means of the lists posted on the ‘Qualified Laboratories’ section of RAQS, at the following address:

    For the above-noted Concrete Specialties, Qualification for concrete testing on MTO contracts will continue to be administered by means of the lists posted on the ‘Qualified Laboratories’ section of RAQS, at the following address:

    Updated: August 21, 2017


    New Consultant Performance & Selection System (CPSS) Weights

    All Assignments using the RFP procurement process

    Assignments procured by RFP, advertised on RAQS on or after September 15, 2017 will utilize a new Consultant Performance and Selection System (CPSS) weightings.

    At the same time (on and after September 15, 2017) MTO will discontinue the use of the City of London model / Value Based Selection model.

    The new CPSS weights are:

  • For EOI/Phase 1: Technical Score = 75%, Past Performance (CPR) = 25%, and
  • For RFP/Phase 2: Technical Score = 65%, Past Performance (CPR) = 25%, Price = 10%.

    Additional details on CPSS can be found online at:

    Updated: January 8, 2010


    Accessibility Standards for Customer Service (ASCS) Training Requirements

    The Province of Ontario’s accessibility legislation requires ministries to adhere to the Accessibility Standards for Customer Service (ASCS) regulated under the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

    In order to comply with the AODA accessible customer service training requirements (O. Reg. 429/07, [s. 6]) the Ministry of Transportation shall require that the “Supplier” provide to every employee, agent or volunteer or other persons associated with the “Supplier” who deals with members of the public or other third parties on behalf of the Ministry of Transportation training about provision of goods or services to persons with disabilities.

    The “Supplier” shall keep records of the abovementioned training, including the dates on which the training is provided and the number of individuals to whom it is provided, and shall provide documentation of the training to the Ministry of Transportation on request.

    These training requirements can be fulfilled by completing the e-Learning course Serve-Ability: Transforming Ontario's Customer Service. Additional information and resources are provided in the attached document.

    Accessibility Standards for Customer Service - Training Requirements.pdf